Terms and Conditions

Terms & Conditions AYUSA

By making a booking, the lead person named on the reservation confirms on behalf of all individuals listed that:

  1. they have read and understood these Booking Conditions, have the authority to act on behalf of all parties, and agree to be bound by them.
  2. they consent to our use of personal data in line with our Privacy Policy and are authorized by all listed individuals to provide their personal information to us, including, where relevant, special categories of data (such as health conditions, disabilities, or dietary requirements).
  3. they are at least 18 years old and, when booking services with age restrictions, confirm that both they and all members of the group meet the required age criteria for those services.
  4. they accept full financial responsibility for the booking and all associated payments on behalf of every person included in the reservation.

PRICING

All prices are listed in EURO.

Payment Options: Payments may be made via bank transfer. Any bank charges or currency exchange fees are the responsibility of the client. A deposit of 50% is required to confirm the booking. Once the deposit has been received, we will secure your reservation and issue a confirmation. The deposit must be paid within 2 weeks of the booking date. If the deposit is not received within this period, we reserve the right to consider the booking as cancelled. The remaining balance is payable upon arrival.

Currency Exchange: Please note that significant changes in exchange rates between the booking date and the payment date may lead to price adjustments. Any such changes will be communicated to the client in advance.

CANCELLATION

If you need to cancel your booking, please inform us as soon as possible by email. Refunds are determined according to the following scale:

  • 6 weeks or more before arrival: 100% refund
  • Between 6 and 4 weeks before arrival: 25% of the total cost is retained (half of the deposit)
  • Between 4 and 0 weeks before arrival: 50% of the total holiday cost is retained (full deposit)

If you decide to shorten your stay or cancel any pre-booked add-ons during your stay, no refunds will be given for unused days or unused add-on services.

SURF GUIDING

Surf guiding does not involve instruction or professional coaching. You are expected to be confident and independent in the water. The guides will take you to suitable surf spots and offer general recommendations on where to surf, but they are not responsible for your safety or for any injury or loss that may occur while surfing. By booking surf guiding, you acknowledge and accept your own surfing ability and level.

OWN RISK

  • To enter Africa/Morocco, you must hold a valid international passport or visa. You take the responsibility and a denied boarding at the airport due to missing or incorrect documents will not lead to any refund of your deposit.
  • When booking a holiday with Ayusa Surfcamp, all guests are highly recommended to have comprehensive travel insurance. Ayusa Surfcamp is not responsible for any loss, theft, or damage to personal belongings or individuals during the stay. Guests must arrange their own insurance coverage.
  • It is your responsibility to ensure you have an adequate level of fitness and swimming ability to participate in our surf lessons. Any medical costs or related expenses incurred during your trip are not the responsibility of Ayusa Surfcamp.
  • Ayusa Surfcamp equipment is provided for surf lessons or guiding unless otherwise agreed in advance. If any equipment is lost or damaged, you must notify a member of staff. You will be responsible for the cost of repairs or replacement. In the case of a broken board, we charge either the repair cost or 50% of the board’s value, which typically ranges from €100 to €500.

SURF AND WEATHER CONDITIONS

In the event of unfavorable weather or poor surf conditions, guests are not entitled to make any claims against Ayusa Surfcamp. During periods of low or no swell, alternative activities such as visits to Paradise Valley or a Hammam may be offered, with the cost of these excursions added to your booking. No discounts are provided on days without surf.

HOLIDAY TERMINATION AND INDEMNITY

During their stay at Ayusa Surfcamp, clients are expected to act in a respectful and appropriate manner and to take responsibility for their own behavior as well as that of their group. If a guest’s conduct risks damaging the accommodation or vehicles, or significantly affects the experience of other guests, Ayusa Surfcamp reserves the right to refuse further accommodation and terminate the booking. Any individual responsible will be liable for the cost of any damage caused.

DISPUTE RESOLUTION AND GOVERNING LAW

Governing Law: These terms and conditions are governed by the laws of Morocco. Any disputes arising under or in connection with these terms will be subject to the exclusive jurisdiction of the courts of Morocco.